Harvy

Modern ITSM

IT Service Management: assets, software inventory, tickets, SLAs and reporting in one place, for the whole company.

Open beta

A look inside Harvy 0.9

The Harvy assets list: totals, filters, and each asset with its status, IP address, operating system, account, location and vendor — Every asset in one inventory, with status, IP address, location and vendor at a glance.

Harvy tickets on a kanban board in Open, In progress, Pending, Escalated and Resolved columns, each card showing priority and SLA time left — Tickets by status, with the SLA state on every card.

A Harvy ticket with public replies, an internal note, and panels for SLA, routing and classification — Public replies, internal notes and a live SLA panel on every ticket.

The Harvy geographic network map showing a company’s UK sites clustered on a map of Britain and Ireland — Your sites and assets on a live map.

The Harvy network diagram editor showing a head office topology: internet link, firewall, core switch, access switches, servers and printers — Draw your network — devices, links and link speeds — in the built-in diagram editor.

A Harvy knowledge base article titled Connecting to the office VPN, with step-by-step instructions — Write and share how-to guides in the built-in knowledge base.

Screens show a fictional demo company. Map data © OpenStreetMap contributors.

Asset Tracking

Maintain a complete inventory of hardware, software, and infrastructure assets with full lifecycle management.

Network Mapping

Visualise your topology end-to-end — a world map of your sites with representative links between them, a custom network-diagram editor, and per-site floor-plan uploads for physical context.

Asset Telemetry

The Harvy agent automatically reports installed software inventory and online/offline status for every managed asset — no manual polling.

Asset GPS Tracking

Track the location of every GPS-enabled, agent-controlled asset on a live world map.

Ticketing

Integrated ticketing with kanban and list views — sort and filter by priority, status, and SLA due time.

Reporting

Built-in dashboards and per-module insights covering asset utilisation, licence compliance, licence cost, and vendor spend.

Native Multi-Tenancy

Give every customer their own isolated account to self-manage — separate data, separate users, separate access. Fully multi-tenant by design, not bolted on.

Account Management

Unified admin view — every asset on a world map, plus every user, ticket, and inventory item. Works whether you manage one account or many as an MSP.

Role-Based Access

Give the right users the right access across your organisation — granular, role-based permissions you configure to match how your teams work.